Free in-home measure and quote - PGT, CGI and CWS impact lines compared on your actual openings, style by style
Sliding glass doors
Impact garage doorsPGTCGI
Before
After
Before
After
Before
AfterWhy Royal Palm Beach Homeowners Choose CGI Windows & Doors
TruePane Windows & Doors provides independent CGI service in Royal Palm Beach, offering windows and doors repair, service, and installation across the area. We work on Sentinel Series, Estate Collection, Targa Series, and Custom Classic Line products, and we’ve been doing it long enough to know which failures are worth repairing and which ones aren’t. We are not affiliated with or authorized by CGI, which means we answer to you, not to a manufacturer’s service protocol. Call (386) 251-6745 and you’ll reach a live person, not a voicemail tree.
Royal Palm Beach sits squarely inside Palm Beach County’s Wind-Borne Debris Region, fifteen to twenty miles inland but under the same impact-glazing code requirements as homes on the coast. Hurricanes Frances and Jeanne in 2004 taught this village what a storm can do, and the lesson stuck. The homeowners here who bought CGI products bought them for a reason. When those products need service, they need someone who understands both the hardware and the code. That’s us.
Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?
Our technicians have spent years repairing CGI’s roll-formed aluminum and hurricane-rated lines across Palm Beach County. That service history matters because CGI builds impact products differently than most manufacturers. The interlock systems on Targa sliders, the weep channel geometry on Estate casements, the glazing tape specifications on Sentinel units. These are details you learn by taking them apart and putting them back together correctly, not by reading a spec sheet.
Dale Kessler, our owner, grew up off Crestwood Boulevard in Royal Palm Beach and learned glazing, framing tolerances, and Florida building code at Palm Beach State College. He’s spent nearly three decades measuring, setting, and sealing windows and doors in this county. His father spent twenty years in general contracting and taught him early that bad Window Installation services cost twice what good ones do. That’s the standard we work to on every CGI service call: do it right the first time, register both warranty layers in writing, and stand behind the work for 90 days with no paperwork fights and no arguing.
We’re an independent CGI service provider. That independence means we can tell you honestly when a repair makes sense and when replacement is the smarter money. We measure every opening twice, quote manufacturer lines side by side on paper, and never pad an invoice with parts you don’t need.
Common CGI Windows & Doors Problems We Fix in Royal Palm Beach
Here’s what we actually see on CGI products in this area, drawn from our service records:
- Fogging or moisture between panes on older Sentinel Series insulated glass units. The Sentinel line has been around long enough that many units in Royal Palm Beach are now ten to fifteen years old. Seal failure shows up as morning condensation between the panes that clears by midday. The IGU has lost its seal. Some companies will quote a full window replacement for this. Often, the sash can be reglazed with a new hurricane-rated IGU for a third of the cost.
- Roller wear and track misalignment on Targa Series sliding glass doors. Targa sliders are heavy. Over years of daily use, the rollers flatten, the track wears unevenly, and the door starts binding. You’ll feel it in the handle, that grab-and-drag resistance. If you catch it early, we can replace the rollers and realign the track in one visit. If you let it go, the door starts chewing through weatherstripping and the interlock loosens, which compromises the impact rating.
- Weeping system clogs on Estate Collection casements. Estate casements have drain channels built into the frame. When they clog with sand, pollen, or debris from tropical storms, water backs up inside the track and eventually finds its way into the wall cavity. You’ll see water pooling in the bottom track after rain. We remove the sash, clear the channels, and test drainage before we rehang anything.
- Hardware corrosion on Custom Classic Line windows near salt air. Royal Palm Beach is inland enough that corrosion is not as aggressive as on the barrier islands, but we still see it, especially on homes near the lake or on units that face prevailing winds. Hinges, locks, and operator arms on Custom Classic windows get stiff, then seized. Our techs replace the hardware with genuine CGI parts when they’re available, or proven aftermarket equivalents that match the original spec.
- Interlock weatherstripping failures on Targa sliding doors. The interlock where the two panels meet is the critical seal on a Targa. When that weatherstripping flattens or tears, the door leaks air and water and no longer meets its wind-load rating. This is a repair we do regularly, replacing the stripping without replacing the door.
CGI Parts & Our Repair-vs-Replace Approach
We source genuine CGI hardware, sealant kits, and replacement components wherever they’re still available. CGI’s roll-formed aluminum profiles are specific, and using the wrong roller or hinge can change how the unit seats and drains. When OEM parts are discontinued or priced beyond what’s reasonable for the window’s remaining life, we use proven aftermarket seals and rollers that match the original specification. We tell you which we’re using and why, before we install anything.
The repair-vs-replace decision is always honest. A twelve-year-old Sentinel with a failed IGU and sound frame? Reglaze it. A twenty-year-old Custom Classic with corroded hardware and a warped sash? You’re likely better off putting that money toward a new impact-rated unit. We’ll show you the numbers side by side on paper. Call (386) 251-6745 and we’ll come out, diagnose the unit, and give you a written quote with no surprises on the bill.
Our CGI Service Process - Step by Step
- 1
Diagnosis. We inspect the unit, identify the failure mode, and document it. For CGI products, that means checking the interlock, the weep system, the glazing tape, the rollers, and the frame for any sign of water intrusion or seal failure.
- 2
Repair or replace recommendation with written line-item pricing. We give you the repair cost and the replacement cost if replacement is warranted. You decide. No pressure.
- 3
Repair or installation. We use genuine CGI parts where available, proven aftermarket equivalents where OEM is discontinued. Every opening is measured twice. Every unit is set square and level. If the pane is not true, the job is not done.
- 4
Testing and code verification. We test drainage, operation, and seal integrity. For impact installations in Royal Palm Beach, we confirm the work meets Palm Beach County wind-borne debris requirements before we call the job complete.
- 5
Warranty registration. Both manufacturer warranty layers are registered in writing, with durations stated, before the truck leaves your driveway. The Done Right Promise covers the workmanship.
The whole process you can expect to be handled in a single visit for most repairs, and our techs are background-checked and uniformed, working in your home the way they would work in their own mother’s.
CGI Products We Service & Install in Royal Palm Beach
We service and install the full CGI product line commonly found in Royal Palm Beach homes:
- Sentinel Series - fixed windows, single-hungs, casements, and horizontal rollers. The workhorse line for many early-2000s impact retrofits in this area.
- Estate Collection - casement and awning windows with heavier frame profiles. Common in higher-end Royal Palm Beach subdivisions.
- Targa Series - sliding glass doors and multi-panel configurations. We see a lot of Targa sliders in the homes built after the 2004 storm season.
- Custom Classic Line - premium custom shapes and fixed units. Salt-air corrosion on coastal-adjacent installations is our most common service call on this line.
We keep a local stock of the most frequently needed CGI hardware: rollers, hinges, interlock weatherstripping, weep covers, and sealant kits. If we don’t have the part on the truck, we can usually have it within a few days, often sooner.
We Also Service These Brands
While this page focuses on CGI, TruePane Windows & Doors also serves CGI Windows & Doors in Loxahatchee Groves, FL and installs more than a dozen manufacturer lines. That includes Andersen, Pella, PGT, Marvin, Milgard, Jeld-Wen, and ES Windows. We quote manufacturer lines side by side on paper so you can see exactly what you’re comparing. Most Royal Palm Beach homeowners appreciate having the full picture before they commit.
FAQs - CGI Windows & Doors Service in Royal Palm Beach
No. We are an independent CGI service provider, not authorized by or affiliated with CGI. That independence works in your favor: we recommend repairs based on what’s right for your home and your budget, not on a manufacturer’s service quota. We source genuine CGI parts wherever they’re available.
We use genuine CGI hardware, sealant kits, and components whenever they’re still available from supply channels. When OEM parts are discontinued or would be cost-prohibitive relative to the window’s remaining service life, we use proven aftermarket seals and rollers that match the original specification. We always tell you which we’re using and why, in writing.
Most repairs, including roller replacements, interlock weatherstripping, and weeping system clearing, are completed in a single visit. IGU reglazing typically takes one to two weeks because the replacement unit is ordered to spec. New impact window or door installations depend on permit and HOA approval timelines, and we also handle CGI Windows & Doors in Westlake, FL with the same thorough process. Call (386) 251-6745 for a specific timeline on your project, and estimates are free.
We service and install Sentinel Series, Estate Collection, Targa Series, and Custom Classic Line products. If you have an older CGI unit or a series not listed here, call us. Our techs have worked on CGI units installed across Palm Beach County for decades, and we can usually identify the model and source parts within a day or two.
Not if the service is done correctly. Using aftermarket parts on a unit still under manufacturer warranty can be a gray area, which is why we default to genuine CGI parts on warrantied units. For older units where the original warranty has expired, aftermarket parts are often the only option and carry no warranty risk. We document everything and register both manufacturer warranty layers in writing on new installations before we leave the driveway.
Repairs typically run between $150 and $500 depending on the failure. A Targa roller replacement might be $180 to $260. Interlock weatherstripping on a slider is usually $120 to $200. IGU reglazing on a Sentinel runs between $400 and $800 depending on the size. Full replacements depend on the unit, the opening, and whether HOA and permit approvals are required. For an exact quote on your CGI unit, call (386) 251-6745. Estimates are free.
Yes. Interlock weatherstripping is a service part, and we replace it regularly on Targa sliders in Royal Palm Beach. The old stripping is removed, the channel is cleaned, and new OEM or specification-matched aftermarket stripping is installed. The door is tested for proper interlock engagement and wind-load rating before we finish.
No. Estate casement weep systems are designed to drain water, but they will clog with sand, pollen, and debris over time, especially during Royal Palm Beach summers. The fix is mechanical: remove the sash, clear the drain channels, flush them, and verify drainage before rehanging the sash. We see this on Estate units across every subdivision in the area. It’s a service item, not a defect.
No. Morning condensation between the panes that clears during the day is the classic symptom of a failed IGU seal on a Sentinel fixed window. The frame and the installation are usually sound. We replace the insulated glass unit with a hurricane-rated IGU, and the window is functional again for a fraction of the cost of a full replacement.
Sometimes. Depending on the Targa series and the existing frame condition, we can upgrade the glazing to a higher impact rating, replace the interlock with an upgraded profile, or add laminated glass to meet current wind-borne debris requirements. Not every Targa can be upgraded, and we’ll tell you honestly if yours can’t. For an assessment, call (386) 251-6745.
Yes. We understand CGI product approval numbers and how they map to Palm Beach County wind mitigation inspection forms. We regularly work with local inspectors and HOA architectural review committees in Royal Palm Beach to ensure impact installations meet code and documentation requirements the first time. If you’ve been flagged on an inspection and need corrective work, call us at (386) 251-6745.
Book Your CGI Service in Royal Palm Beach, FL
If your CGI windows or doors need service, call (386) 251-6745. A live person answers, 24 hours a day, seven days a week. We’ll schedule a diagnosis, give you a written quote, and stand behind the work for 90 days. We’ve been serving Royal Palm Beach and Palm Beach County since 2008 through our heritage of craft. We plan to be here in thirty more.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Royal Palm Beach since 2008.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.