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AfterCGI Custom Windows & Doors in Royal Palm Beach: What to Know First
We install, replace, and service CGI custom windows and doors in Royal Palm Beach, and most jobs are completed in a single visit with a written line-item quote in hand before any work begins. Typical turnaround for custom CGI work in this area runs one to three weeks once we’ve measured and the order is placed, depending on the line and the level of customization. We’re not the cheapest bid in Royal Palm Beach, and we won’t pretend to be. We charge what the job costs, we state it upfront, and we stand behind the work under the Done Right Promise.
This page is for the homeowner who already owns CGI windows or doors, or is weighing them against other impact-rated lines, and needs straight answers about custom sizing, failure patterns, parts, and real costs in this specific market. Call (386) 251-6745 and you’ll talk to a live person, not a voicemail tree.
How CGI Products Fail - and How We Fix Them
CGI builds a solid product. Like every manufacturer, though, certain series have patterns we see repeatedly across Palm Beach County. Here’s what we find in Royal Palm Beach homes, and what we do about it.
- Sentinel Series sliding glass doors: roller and track wear in humid, sandy air. The Sentinel line is common in Royal Palm Beach homes built in the 2000s, and its original nylon rollers tend to grind down faster in our coastal humidity and the fine sand that works its way into the track. The door gets heavy, then it starts to bind in the frame. We replace the rollers with a heavier-duty aftermarket set, clean and align the track, and reset the panel so it glides without forcing the frame out of square.
- Estate Collection casement and picture windows: seal failure on west-facing walls. This is the one we see most often on the western exposures in Royal Palm Beach, where the afternoon sun beats on the glass for hours. The dual-pane seal fails, condensation or haze builds between the panes, and the thermal performance quietly erodes. We replace the sealed insulated glass unit, match the Low-E coating and tint to the original spec, and re-register the manufacturer warranty before we leave.
- Targa Series custom shape windows: mulling joints that loosen over time. Custom arch, radius, and trapezoid configurations on the Targa line can develop air leaks at the mulling joints where the units are joined. The original mullion sealant shrinks, especially after a few years of Florida heat cycling. We pull the trim, inspect the joint, re-seal it properly with the correct structural sealant, and re-flash the opening so the next storm doesn’t find the weak spot.
- Impact-rated fixed windows: weep hole clogs that turn into interior water stains. Most homeowners never look at the weep holes until water shows up on the interior sill. Here in South Florida, those little drainage channels clog with dirt, pollen, and insect debris. The water backs up into the frame. On CGI fixed units, we clear the weep system, check the frame slope, and reseal the exterior where the original caulk has cracked away from the stucco.
- Custom storefront and commercial glazing: incorrect original glass thickness. This is more common than people expect. We’ve walked into Royal Palm Beach storefronts where the original glazing was spec’d to a lower wind load than the current code requires. The glass has to be replaced with properly-rated impact or laminated panels, and the framing recoated. We measure every opening twice, pull the original spec sheet if it exists, and quote the correct glass for the exposure and code.
Our CGI Custom Windows & Doors Process
Here’s how a typical CGI job goes with us from first call to final walk-through.
- 1
You call, a person answers. We ask what you’re seeing, what the window or door is doing, and whether you know the model or series. If you don’t, we’ll help you find the label.
- 2
We come out and look. A uniformed, background-checked technician measures every opening twice, checks the frame, the seal, the hardware, and the glass condition. We note the exposure, the code requirements, and the state of the surrounding flashing.
- 3
We put the quote on paper. You get a written line-item quote showing OEM parts versus quality aftermarket options, labor, and the warranty duration for each. No surprises later, no change orders snuck in.
- 4
We do the work. For custom glass and frame work, we order to spec, inspect the glass when it arrives, and install with the tolerances we’d accept on our own homes. For repairs and single-visit jobs, we carry the common CGI components and parts on the truck.
- 5
We test before we leave. The window or door gets cycled, the seal gets inspected, and we verify the operation is smooth and the gaps are within spec. On impact work, we recheck the interlock and the fasteners against the manufacturer’s installation guide.
- 6
We register the warranty in writing. Both manufacturer layers and our own workmanship coverage, with durations stated, before the truck pulls away. If it’s not right, we make it right. That’s the Done Right Promise, and it’s in writing.
What CGI Custom Windows & Doors Costs in Royal Palm Beach
Honest numbers for the Royal Palm Beach market, based on what we quote day in and day out.
- Sealed glass unit replacement on a CGI picture or casement window: $450-$900, depending on size, glass type, and Low-E spec.
- Sliding glass door roller and track rebuild (Sentinel or similar): $380-$750, including new rollers, track cleaning, and panel adjustment.
- Custom shape or radius window re-seal and re-flash (single unit): $500-$1,100, depending on access and how much original sealant has to come out.
- Full custom CGI window installation, new construction or replacement: $1,800-$4,500 per opening, depending on size, impact rating, and frame condition.
The two biggest price movers are glass size and custom geometry. A true radius corner or arched unit costs more to manufacture and more to set correctly than a standard rectangle. Impact-rated laminated glass carries a premium over standard insulated glass, and code requirements in Royal Palm Beach will dictate what you must install on windward exposures. Call (386) 251-6745 for a free, written estimate on your specific openings. We don’t guess, and we don’t lowball to get the job.
Why Royal Palm Beach Homeowners Call TruePane Windows & Doors for CGI Work
We’re an independent CGI service provider, not a corporate installation arm. That matters because we work for you, not for a manufacturer’s quota. We’ve served this community since 2008, and Dale Kessler, our owner, learned the trade at Palm Beach State College and still references the framing tolerances and Florida building code he studied there. We’re authorized installers for more than a dozen lines, including, PGT, and CGI, which means when you’re weighing a repair against a replacement, we can quote manufacturer lines side by side on paper so you see exactly what you’re buying.
We hire local, train apprentices into journeymen, and show up on time in a marked truck with a uniformed technician who treats your home the way he’d treat his own mother’s. The Keystone Standard means both warranty layers are registered in writing before the truck leaves the driveway, and our Done Right Promise means if it’s not done right, we make it right without paperwork fights or fine print. We’ll be there when we say. If the pane is not true, the job is not done.
Frequently Asked Questions
Yes, in most cases. As an independent CGI service provider, we perform repairs and installations that preserve the manufacturer warranty when the work is done to spec, with the correct parts and methods. We register both manufacturer warranty layers in writing before we leave, so you always know exactly what’s covered, for how long, and by whom. If a repair falls into a gray area on a warranty claim, we’ll tell you plainly before you spend a dollar. Call (386) 251-6745 and we’ll walk through your specific situation.
Most custom CGI glass and custom shape windows take one to three weeks from order to installation in Royal Palm Beach, depending on the series and the level of custom fabrication required. If you’re staring at a broken or failed unit and need something sooner, we discuss temporary board-up or stabilization options on the first visit. We don’t promise a faster turnaround than the manufacturer can deliver, and we don’t pad the timeline to make the job look bigger than it is.
If the frame is sound and the issue is a failed seal, worn hardware, or a bad mulling joint, repair is almost always the better call and costs a fraction of replacement. When the frame is corroded, warped, or no longer meets current code for the wind load on that exposure, replacement is the honest recommendation. We’ll quote both options in writing, and we’ll tell you which one we’d choose if it were our house. The estimate is free; the decision is yours.
West-facing sealed unit failures on the Estate Collection, and Sentinel sliding door roller wear from the humid, sandy air we live in here. Royal Palm Beach homes on western exposures take brutal afternoon sun, and the thermal cycling breaks down dual-pane seals faster than northern-facing glass. The sand that works into slider tracks, combined with our humidity, grinds nylon rollers down ahead of schedule. Both are repairable without replacing the whole window or door.
Yes. When the job requires a permit under Palm Beach County code, we pull it, we pass the inspection, and you get the documentation. The same goes for impact-rated installations, which must meet Florida Building Code requirements to hold their insurance value. We never skip the permit step to save a day of schedule. Call (386) 251-6745 to schedule your free estimate and we’ll lay out exactly what your project needs.
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Royal Palm Beach and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.