Our Guarantee & Warranty - TruePane Windows & Doors

The TruePane Windows & Doors Guarantee

When Dale Kessler founded TruePane Windows & Doors in 2008, he did it because he was tired of watching homeowners in Royal Palm Beach get stuck with out-of-true installs and warranties that evaporated the moment a problem surfaced. Our guarantee is simple enough to fit on a single page and strong enough that we put it in writing before the truck leaves your driveway. If the work is not done right, we make it right. No paperwork fights, no fine print, no arguing about whose fault it is. That is what “we stand behind it” means at TruePane.

Call (386) 251-6745

What’s Covered

• Workmanship for 90 days, guaranteed. If anything about the install is not right in the first 90 days, we come back and fix it on our dime.
• Both manufacturer warranty layers registered in writing. Before our truck leaves your driveway, you have the durations stated on paper for every window or door we install.
• Cleanup is part of the job. We haul off the old unit, the packaging, the debris. The only thing we leave behind is a working window or door.
• On-time arrival, in uniform. Background-checked, uniformed technicians show up when we say we will, every time.
• A square deal on price. The number on your written quote is the number on your bill. No surprise line items, no change orders you didn’t approve.
• Side-by-side manufacturer quotes on paper. We’re authorized installers for more than a dozen lines -, PGT, CGI, and more – and you see exactly what each option costs before you choose.
• One-visit completion on most jobs. We measure twice, bring the right unit the first time, and don’t leave you waiting on a second appointment.

Our Satisfaction Promise

Here is how the Done Right Promise actually works when something goes sideways. You call us. A live person answers, day or night. You tell us what’s wrong. We schedule a technician to come look at it. If the issue is our workmanship, we fix it. There is no claim form, no customer service escalation, no waiting on hold through a phone tree. Dale’s rule from day one has been that a callback is a chance to prove the promise, not an inconvenience to be managed. If the pane is not true, the job is not done. That founding rule governs every callback we make, and it’s why our technicians treat a fix-it visit with the same care as the original install.

What we ask of you is simple. If something doesn’t look or feel right in the first 90 days, don’t live with it and don’t wait for it to get worse. Call (386) 251-6745 and tell us. We’ll be there when we say.

Licensed & Insured Backing

A written guarantee is only as good as the company standing behind it. TruePane Windows & Doors is state-licensed and insured, which means the protection on your job isn’t just a paper promise from us – it’s backed by the legal and financial accountability that Royal Palm Beach homeowners deserve. If a technician is hurt on your property or something goes wrong during the install, our insurance covers it, not your homeowner’s policy. That’s the real guarantee behind the paperwork. Dale Kessler runs a company that sponsors county fairs and church roof funds because he plans to be here in thirty years, and you don’t build that kind of business by cutting corners on coverage. Call (386) 251-6745 to schedule your free estimate – and ask us to show you our licensing and insurance documentation before we start. We’ll hand it over without hesitation.

What to Expect on Install Day

Our guarantee starts before the window or door goes in. Every opening gets measured twice, because a second measurement catches what a first one misses. Our technicians arrive in uniform, with background checks completed before they ever set foot on your property. They work the way they’d work in their own mother’s home – drop cloths down, walkways clear, tools organized. The unit we install is the unit you approved on the written quote, not a substituted model with a different glass package. And before we pull out of the driveway, you have both manufacturer warranty layers in writing with their durations stated plainly. That’s The Keystone Standard, and it’s not a marketing slogan. It’s a checklist we run through on every single job in Royal Palm Beach and across Palm Beach County.

Why We Put the Warranties in Writing

The most common frustration Dale heard when he was out in the field, long before TruePane existed, was this: a homeowner buys a premium window or door, something fails, and they discover the warranty was never actually registered. The manufacturer has no record of the purchase. The installer is gone. The homeowner is holding a receipt and a dead end. We decided that problem was worth fixing permanently. Every install gets both manufacturer warranty layers registered before our truck leaves your driveway, in writing, with the durations stated right there on the page. You leave with a copy. We keep a copy. If you ever need to make a claim, the paperwork is already done. No digging through old emails. No hoping the installer filed the form. That’s the difference between a warranty that exists in a brochure and one that actually works.

A Note on South Florida Conditions

Royal Palm Beach windows and doors take a beating that most of the country never sees. Salt air from the coast, afternoon thunderstorms that roll in without warning, the heat index on a west-facing wall in August, and the annual hurricane season that starts every June. We mention this because it matters to the guarantee. A window installed out of true in Minnesota fails slowly. A window installed out of true here fails fast, and it fails exactly when you need it most. The materials we recommend – impact-rated glass, energy-efficient coatings, properly sealed frames – are chosen for this climate, not a generic spec sheet. Our workmanship guarantee is built around the same reality. The install either holds up through the seasons, or we come back and make it right.

Ask Us Anything About the Guarantee

We would rather answer twenty questions before the job than field one complaint after it. When you schedule your free estimate, you’ll get a written line-item quote with no hidden fees and no obligation. You’ll meet a technician who can explain exactly what’s covered, what the manufacturer warranties include, and what the 90-day promise means in practice. You’ll get straight answers about costs, timelines, materials, and permits. And if you’re not satisfied with any part of the experience, you’ll know before we start that we stand behind the work because our name is on the line every time.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Royal Palm Beach and surrounding communities since 2008.